Organization and Management Questions, November, 2011

Banking Diploma Examination-November, 2011
JAI BB

ORGANIZATION AND MANAGEMENT (OM)

 [NB: All questions are Equal value. Answer any five questions.]

1. a) Define an open system and a close system and give at least one example of each.

b) Distinguish between scientific management and behavioral management.

c) "A manager must be a leader of employees.- Explain.

2. a) Define charismatic leadership.

b) As a manager of a branch of a bank which type of leadership style would you choose from Blake and Mouton's managerial grid? Please explain.

c) Is it possible for a manager to be both task-oriented and employee-oriented at the same time?

3. a) Define conflict.

b) "Conflict and competition are not similar terms:' - Explain.

c) Discuss the different types of conflict management styles.

4. a) What is motivation? What are the primary and secondary' needs?

b) Discuss the relationship between motivation and job satisfaction.

c) To what extent and how is money an effective motivator?

5. a) Distinguish between mission and vision.

b) "Planning and control are 'Siamese twins.' Explain.

c) How do you plan for a typical organization in a dynamic environment?

6. a) What are the most commonly used tests in the selection process of managers? State their limitations.

b) What is involved in orientation of new employees?

c) State the advantages and disadvantages of a policy of promotion from wither.

7. a) What is meant by productivity?

b) What are the various productivity measures that may be used in measuring productivity of a commercial bank?

c) State what measures you would suggest to enhance the productivity of a commercial bank.

8. a) Discuss the ethical issues in information technology (IT).

b) What is meant by mobile banking? State its merits and demerits.

c) “Business and government influence each other.” Discuss with examples.

4. a) Discuss the steps in the control process

b) Distinguish between feed-back and feed-forward control.

c) What are the requirements of effective control?

10. Write short notes on any four of the following:-

a) Management by exception;

b) Strategic planning;

c) Inter-branch reconciliation:

d) Job description;

e) E-commerce.

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Organization and Management Questions, May, 2012

Banking Diploma Examination— May, 2012

JA1BB

ORGANIZATION AND MANAGEMENT (OM)

[N.B. - The figures in the right margin indicate full marks. Answer any five questions.]

1. a) Define an organization and state why management is essential for any organization.

Narrate the characteristics of good management.        

'Management is situational'.

'Management is universal'.

Explain how both of the above statements are true.     

2. a) Define concept, principle and theory.        

Distinguish between the science of management and the art of management. 

State the management principles as enunciated by Henri Fayol.        

3. a) Define organizational behavior and state its importance. 

Discuss the various roles played by managers.   

Discuss the three types of skills essential for managers.

4. a) Define productivity.   

What benefits may you get for your organization from labour productivity? -        

What do you understand by benchmarking, outsourcing and CAD/CAMS?     

5. a) What is leadership?   

"All managers are leaders but all leaders are not managers." Do you agree? Justify your

answer.

c) What are the major findings of the Michigan and Ohio State Studies of leadership behavior?

6. a) State the bases of motivation.

Explain the importance of personality in individuals motivation.

Discuss the expectancy model of motivation      

7. a) Define stress.  

b) Identify the causes of stress in your organization and state how you can manage it.      

c) Discuss the "Big Five" model of personality.    

8. a) What is job satisfaction?      

b) State why it is considered as an important dependent variable in an organizational behavior model.  

c) Give your opinion about the relationship between job satisfaction of employees and

their productivity.    

9. a) What is management by objectives?

Discuss the process of MBO.        

Discuss the applicability of MBO in Banking operation. 

10. a) Define co-ordination.         

Distinguish between line and staff position.        

Discuss the reasons for delegation of authority. 

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Organization and Management Questions, May, 2011

Banking Diploma Examination— May, 2011

JAIBB

ORGANIZATION AND MANAGEMENT (OM)

 [N.B. — all questions are of equal value. Answer any five questions.]

1.  a) what is meant by organizational behavior? Why is it necessary to study organizational behavior?

b)   What are the goals of organizational behavior?

c)    What are the factors influencing organizational behavior?

2. a) Define performance management.

b) Discuss the factors to be considered in performance management.

C) Discuss the role of a manager in performance management.

3. a) What is strategic planning? What are the steps in strategic planning?

b)   Discuss the good features of strategic planning.

c)   Conduct SWOT analysis of your chosen enterprise.

4. a) Discuss the purposes of control with a diagram.

b)   "Effective control depends upon good observation." Explain the statement.

c)   Distinguish between a programmed decision and a non-programmed decision.

5. a) What is meant by optimum span of supervision?

b)   What are the factors to be considered in determining the optimum supervision.

c)   Mention the merits and demerits of centralization.

6. a) What is E-Commerce? State its features.

b)   What is meant by on-line banking? State its merits and limitations.

c)   Discuss the future of a computer-based information system of a commercial bank.

7. a) What is leadership? What are the leadership traits?

b)   "All managers are leaders but all leaders are not managers." Explain the statement.

c)   What are the three of skills used by leaders?

8. a) What is or^o_tanizaional behavior modification?

b)   What are the conditions for successful implementation of OB mod?

c)   Distinguish between positive reinforcement and negative reinforcement.

9. a) Distinguish between the science of management and the art of management.

b) Define and give examples of concept, principle and theory.

c)    State the management principles as elven by Henri Fayol.

10. a) Define the following types of organization and the advantages and disadvantages of each of them:-

a) Functional departmentation;

b) Geographic departmentation;                               

c) Product departmentation;

d) Matrix departmentation.

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Organization and Management Question Dec 2013

THE INSTITUTE OF BANKERS, BANGLADESH (IBB) Banking Diploma Examination, December, 2013

JAIBB

Organization & Management (OM)

Time-3 hours

(N. B. The figures in the right margin indicate full marks. Answer any five questions.)

1. (a) What is meant by management organization?

(b) Distinguish between formal and informal organization.

(c) State the differences between entrepreneur and intrapreneur.

2. (a) What do you understand by Human Resource Development? Why is it necessary?

(b) Discuss briefly the I-IRD evaluation steps.

(c) Describe the ethical issues involved in conducting FIRD evaluation.

3. (a) 'Management is based on environment.'- Discuss.

(b) Discuss the elements of internal and external environment of an organization.

4. (a) Define group. Explain the five-stage group development model.

(b) Define roles. What are the different issues associated with roles? Explain.

(c) When and why group decisions are effective?

5. (a) What is meant by 'business ethics'?

(b) What ethical guidelines should a bank manager follow?

(c) What is meant by code of conduct?

6. (a) Discuss the nature and importance of the lowest level of management.

(b) What is meant by span of supervision?

(c) What factors are to be considered in determining the optimum span of supervision?

7. (a) "Coordination is not a separate function of management. It is the essence of management."—Explain.

(b) Following Harold Koontz, justify the indusion of staffing as a function of management.

(c) Fallowing Henri Fayol, distinguish between unity of command and unity of direction.

8. (a) Distinguish between intrapersonal and interpersonal conflict.

(b) Discuss the principles of human resource management.

(c) Distinguish between morale and motivation and explain their 8 impact on employee behavior.

9. (a) Explain the concept of social responsibility.

(b) Discuss the ways of promoting social responsibility.

(c) "The managers of business organizations have responsibility to the interest groups and not to the society at large." Do you agree? Explain your answer.

10. (a) Define recruitment and selection.

(b) Briefly discuss the steps in a selection procedure.

(c) The process of job analysis generates three outcomes job description, job specification and job evaluation.

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